Disney Theme Park

My Disney Experience Information


Walt Disney World Resort Reopening Information and Updates

What is My Disney Experience?

My Disney Experience is the ultimate planning tool for your Walt Disney World vacation. This is where you can book Advance Dining Reservations, make Park Pass selections, use Mobile Order, find out theme park hours, look at the wait times for attractions, take advantage of online check-in, and so much more. My Disney Experience combines all of your vacation planning into one convenient location that's accessible from multiple electronic devices.

When planning a Walt Disney World vacation, you can use My Disney Experience on your computer, tablet, and your smartphone. With your preferred device, My Disney Experience allows you to share all the details you have coming up on your vacation with the friends and family members who are coming with you. As long as everyone in your party is connected to My Disney Experience, you’ll be able to make the vacation plans for them. When your party is all connected on My Disney Experience, the vacation plans can be shared amongst the group.

You can also customize your MagicBands using the My Disney Experience app. A MagicBand is a wearable device that you’ll use as your Resort hotel key, your park tickets (with valid park admission), and you can even charge purchases from merchandise and food locations.

For the phone or tablet, you can get started by downloading the free app, and on the computer you can get started at www.startyourdisneyexperience.com.

You will be required to set up an online account in order to use My Disney Experience. It's important that you use an email address that you check frequently, especially if you have an upcoming Disney vacation planned. Disney also uses this app to communicate important information to guests.

Walt Disney World has announced that Disney Genie, a new park planning digital service, is coming to the My Disney Experience app and will debut at Walt Disney World on October 19th, 2021. Disney Genie is, in actuality, a three-pronged digital service that is comprised of one complimentary service: Disney Genie, plus two ticket add-on services: Genie+ and Individual Lightning Lane. Keep reading to learn how the new service works!


My Disney Experience Details

When launching the My Disney Experience app, it’ll open up to a main screen of what's currently happening with Disney Parks. You’ll find everything from theme park maps, attraction wait times and descriptions, character meet-and-greet locations, dining options, restroom locations, entertainment information, events, tours, PhotoPass cast members locations, guest services information, Resort hotel locations, recreation options, shopping, spa locations, and much more.

Disney Genie

When it launches on October 19, 2021, Disney Genie, the complimentary portion of My Disney Experience's new digital service, will be found inside of the My Disney Experience app.

The park day optimizer will allow guests to input information regarding their must-do attractions for that day, their must-do dining experiences (whether it be signature/fine dining, character dining, counter service, or table service), as well as any “Enchanting Extras,” like building a lightsaber at Savi’s Handbuilt Lightsabers in Disney’s Hollywood Studios, that they’d like to do. Guests will also be able to input what they are most interested in, such as Disney princesses or villains or fireworks, etc. Disney Genie will then prepare an optimized plan for their day and, using data collected over the course of years coupled with realtime attraction wait times, will suggest that they arrive at certain attractions at specific times. When calculating your personalized itinerary, Disney Genie will take into account the guest’s desires, as well as any previously scheduled dining reservations, and proximity. Genie doesn’t want you to have to walk clear across the park for one attraction only to come all the way back for the next; it’s going to try to save you steps.

Disney Genie is also going to take current wait times into account. It knows how many guests it’s sending to a certain attraction at a certain time, and if there’s a potential overload, it’ll suggest a different time with a lower wait for you to head to the attraction. Disney Genie will also know if an attraction is down due to weather conditions, and will reorganize your itinerary accordingly. Guests can switch out and move around suggested attractions at any time. Disney Genie and its personalized itineraries are completely flexible. Guests get to be in control.

If a guest is wearing a MagicBand or has bluetooth enabled on their smartphone and rides an attraction that’s on the itinerary for later in the day, Genie will know that the attraction has already been ridden, and take it off of the list for later.

Guests who are planning to park hop that day can also input that information into Disney Genie, along with the park that they’re planning to hop to, the attractions and experiences that they’d like to enjoy, and the time that they plan to park hop. Disney Genie will then configure (or reconfigure) your itinerary.

Also included in the complimentary portion of Disney Genie will be a tip board and forecasted wait times. Guests will be able to look at a certain attraction for the course of the day and see, based on data gathered, which times might offer lower waits. A virtual assistant function is also available in the complimentary portion of the digital service which will allow guests to chat with a cast member. Have a question? Drop it in the virtual assistant and get an answer right away.

My Disney Experience’s Mobile Order function will also be found in the complimentary portion of Disney Genie, as well as a restaurant tip board which will allow guests to look at available dining reservations and book them, to join a dining location’s walk up waitlist, or check in for your reservation. At the time of launch, Genie will only include in-park dining locations; out of park locations may be added in the future. If an attraction also has a virtual queue associated with it, you’ll find the spot to join that queue in the complimentary portion of Disney Genie as well.

The team behind Disney Genie has the goal of optimizing guests’ time and maximizing guests’ fun. Disney Genie is here to help walk guests through the process of navigating a park day.

Disney Genie+

Disney Genie+ will be available for $15 per day, per guest, and includes three additional options to what is already included in the complementary service. If you’ve heard the term “paid FastPass,” this, boiled down to its simplest form, is it. Essentially, a guest who purchases Genie+ is paying for the ability to be able to use Lightning Lanes (former FastPass queues) at attractions that have them in (listed below – subject to change at any time without notice) order to ride those attractions once.

A guest using Genie+ will input their must-do attractions for a day, and Genie+ will allow that guest access to the Lightning Lanes at those attractions, one at a time. Guests will be given the next available time to enjoy an attraction, and will have an hour in which to ride that attraction. Only one selection can be held at a time, with the exception being when a guest’s next selection time window is more than 120 minutes away. In that case, Disney Genie+ will allow a second selection to be held.

Disney Genie+ Lightning Lane Attractions
MAGIC KINGDOM DISNEY'S HOLLYWOOD STUDIOS
Big Thunder Mountain Railroad Alien Swirling Saucers
Buzz Lightyear Space Ranger Spin Beauty and the Beast Live on Stage
Dumbo the Flying Elephant Disney Jr. Play and Dance!
Haunted Mansion Frozen Sing-Along Celebration
"it's a small world" Indiana Jones Epic Stunt Spectacular
Jungle Cruise Millennium Falcon: Smuggler's Run
Mad Tea Party Muppet*Vision 3D
Magic Carpets of Aladdin Rock 'n' Roller Coaster
Mickey's PhilharMagic Slinky Dog Dash
Monsters, Inc. Laugh Floor Star Tours® – The Adventures Continue
Peter Pan's Flight The Twilight Zone Tower of Terror™
Pirates of the Caribbean Toy Story Mania
Splash Mountain  
The Barnstormer  
The Many Adventures of Winnie the Pooh  
Tomorrowland Speedway  
Under the Sea ~ Journey of The Little Mermaid  


Disney Genie+ Lightning Lane Attractions
EPCOT ANIMAL KINGDOM
Disney and Pixar Short Film Festival A Celebration of Festival of the Lion King
Journey into Imagination with Figment DINOSAUR
Living with the Land It's Tough to be a Bug!
Mission Space – Green & Orange Kali River Rapids
Soarin' Around the World Kilimanjaro Safaris
Spaceship Earth Na'vi River Journey
Test Track The Animation Experience
The Seas with Nemo & Friends Feathered Friends in Flight!
Turtle Talk with Crush  

With the purchase of Genie+, guests also will be granted access to 20 augmented reality lenses starring some of our favorite Disney characters. And lastly, Disney Genie+ will offer guests “Audio Tales” that will show on their itinerary. If Genie+ knows you’ll be near Cinderella Castle with a few minutes to spare until your next available attraction time, it may recommend that you stop by and take a look at the castle mosaics. Hit the “Listen Now” button, and you’ll hear behind-the-scenes Imagineering details about those mosaics.

Individual Lightning Lane

The last of the three prongs of Disney Genie is Individual Lightning Lane. Essentially, this options gives guests the option to make an à la carte reservation for up to two of the most popular attractions in a theme park, one at a time. Guests don’t have to purchase Disney Genie+ in order to be able to purchase Individual Lightning Lane selections. Each of the attractions in this category will have a certain price attached to it depending on the attraction and the day. Guests visiting during the holidays will likely experience higher attraction prices than they will be on a random Tuesday in March.

Individual Lightning Lane Attractions
MAGIC KINGDOM DISNEY'S HOLLYWOOD STUDIOS
Seven Dwarfs Mine Train Star Wars: Rise of the Resistance
Space Mountain Mickey & Minnie's Runaway Railway
EPCOT DISNEY'S ANIMAL KINGDOM
Remy's Ratatouille Adventure Avatar Flight of Passage
Frozen Ever After Expedition Everest

Also important to note is that a park’s up to two Individual Lightning Lane attractions are not accessible via Genie+. If you’d like to have Lightning Lane access to Star Wars: Rise of the Resistance in addition to the other Lightning Lane attractions in the park, you need to purchase a Rise of the Resistance Individual Lighting Lane selection for each guest who wishes to ride, on top of Genie+. If your only goal for the day is to ride Rise, then you’d just purchase it without Genie+ and wait in standby lines for the rest of the day.

Guests staying at a Disney resort can purchase their first Individual Lightning Lane attraction selection starting at 7am day-of, and park day guests can do so when the park officially opens for the day. Disney Genie+ can be purchased in-app as either a one-day service on the day of use, or as a ticket add-on option for your length of stay. Guests may only ride a maximum of 2 different Individual Lightning Lane attractions each day.

It’s important to note that either a standby line or virtual queue will be offered at each attraction. Guests who would rather not purchase Genie+ or Individual Lighting Lane selections will still have access to the attractions they’d like to ride.

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